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FAQs

FAQS

Q : WHERE ARE MY ITEMS SHIPPING FROM

Any products such as apparel, shoes, accessories, etc are being shipped from Asia. 

Although our products are coming from Asia, the quality is outstanding, our shipping times are competitive and our pricing is unbeatable.

Q: WHAT ARE THE ESTIMATED DELIVERY TIMES ON MY ORDERS?

Main Products (T-Shirts, Sweatshirts, Hoodies, Jackets, Hats, Mouth Masks, Backpacks, Necklaces, Bracelets, Rings, Phone Cases)

Production Time: 2-4 Days

US, UK, CA, AUS Delivery Time Estimates: 12-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS main product orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

International Delivery Time Estimates: 2-4 Weeks (Does Not Include Final Destination Tracking)

International orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.  

 

Q: WHEN WILL I RECEIVE TRACKING INFORMATION ON MY ORDER(S)?

Tracking numbers are generally made available within 1 week or less and will be automatically sent to customers via the email provided in their order.

Q: WHY ISN'T THE TRACKING DATA SHOWING ON MY TRACKING NUMBER?

For U.S. orders tracking numbers may take up to 7 days after an order has been processed for tracking data to show. Make sure you are using the correct tracking website which is www.17track.net/en.

For international orders tracking numbers may take up to 10 days after an order has been processed for tracking data to show.Make sure you are using the correct tracking website which is www.17track.net/en. Be advised, international orders are non-refundable once shipped and will not show destination delivery data.

Q: HOW DO I RETURN OR EXCHANGE MY SHIRT?

A: Please Email us at hello@kpoptify.com and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts, made to order. Once printed, we cannot un-print them or return them to stock. So, we will try to work out something to ensure you are satisfied with your purchase! 

If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping.

Q: I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?

We have a large assortment of products not stocked in house. So, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next, so please don't panic if you don't receive all of your items at once, just remember that they are on the way!

Q: HOW DO I KNOW THIS WEBSITE IS SAFE?

We are secured by Shopify, a well-known E-Commerce platform. Also, we guarantee a SAFE & SECURE CHECKOUT. Payments are processed through Shopify through major card companies shown in the image below. We do not have access to any information about you or your card.

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